The cards below summarise the key principles of this Privacy Policy. The full legal text in each numbered section below governs your rights and our obligations — these summaries are provided for convenience only and do not replace the full policy.
We collect personal data you provide during registration and KYC — name, date of birth, address, CNIC or passport — as well as technical data generated by your use of the Platform, including IP addresses, device identifiers and session data.
Your data is processed for account management, identity verification (KYC), fraud prevention, AML compliance, customer support, payment processing and, where you have opted in, marketing communications. We do not use your data for purposes beyond those disclosed here.
Data is shared only with verified third parties who support service delivery: identity verification providers, licensed payment processors, game content suppliers and regulatory authorities where required by law. We do not sell personal data.
All data transmissions are secured via TLS/SSL encryption. Data at rest is stored with access controls, encryption and routine security auditing. Our KYC portal uses HTTPS exclusively — never submit sensitive documents through unsecured channels.
Subject to applicable law, you have the right to access, rectify, restrict, object to, or request erasure of your personal data. You may also request data portability. Contact our support team to exercise any of these rights.
We retain personal data for as long as your account is active and for a defined period thereafter to meet legal, regulatory and AML obligations. KYC documents are retained in accordance with the operator's license jurisdiction requirements.
This Privacy Policy ("Policy") sets out the manner in which rk365 ("rk365", "we", "us", "our") collects, uses, stores, shares and protects personal data relating to individuals ("User", "you", "your") who access or use the rk365 website at https://rk365.cam and all associated services, features and content (collectively, the "Platform").
rk365 takes the privacy and security of your personal information seriously. This Policy is designed to provide you with clear, transparent and accessible information about our data processing practices, your rights in respect of your personal data, and how to exercise those rights.
By registering an account on or accessing the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Policy, you must cease using the Platform immediately.
Note for Pakistani Users: rk365 is operated under an international licensing jurisdiction and processes personal data in accordance with the data protection standards applicable in that jurisdiction. Pakistani data protection law may differ. This Policy does not constitute legal advice and does not create obligations under Pakistani domestic law on behalf of rk365. You use the Platform and provide your personal data at your own discretion.
For the purposes of this Privacy Policy, the following terms have the meanings assigned below:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person, including name, identification number, location data, online identifiers or factors specific to the physical, economic or social identity of that person. |
| Processing | Any operation performed on personal data, whether or not by automated means, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure or destruction. |
| Data Controller | The entity that determines the purposes and means of processing personal data — in this case, rk365. |
| Data Processor | A third party that processes personal data on behalf of rk365 under a contractual arrangement, such as an identity verification provider or payment processor. |
| KYC Data | Identity and age verification documents submitted by a User, including CNIC, passport, proof of address and selfie/liveness check photographs. |
| Cookies | Small text files placed on a User's device by the Platform to support session management, analytics and personalisation functions. |
| Consent | A freely given, specific, informed and unambiguous indication of agreement to the processing of personal data for a stated purpose. |
rk365 acts as the Data Controller in respect of all personal data collected and processed through the Platform. rk365 is responsible for determining the purposes and means of processing and for ensuring that processing activities are conducted in accordance with applicable data protection obligations in the operator's license jurisdiction.
Where rk365 engages third-party Data Processors to carry out processing activities on its behalf — such as identity verification providers, payment processors or game content providers — rk365 ensures that appropriate data processing agreements are in place that bind those processors to equivalent data protection standards.
Queries relating to the exercise of data subject rights, data correction requests or complaints about data handling practices should be directed to the rk365 support team via the contact details set out in Section 16 of this Policy.
When you register an account, complete KYC verification, make a deposit or withdrawal, or contact customer support, you may provide the following categories of personal data:
When you access or use the Platform, certain technical data is collected automatically by our systems and third-party service providers:
rk365 may receive personal data about you from third parties in limited circumstances, including: identity verification agencies confirming the authenticity of your KYC documents; payment processors confirming the success or failure of transaction requests; and fraud prevention databases where your information has been flagged for risk assessment purposes.
rk365 processes personal data only where there is a lawful basis for doing so. The table below sets out the primary purposes of processing and the corresponding legal basis:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account registration & management | Identity, contact, login credentials | Contract performance |
| KYC / age & identity verification | KYC data, identity documents | Legal obligation; contract performance |
| Transaction processing (deposits & withdrawals) | Financial data, identity data | Contract performance |
| Fraud prevention & AML compliance | Technical, financial, identity data | Legal obligation; legitimate interests |
| Platform security & access control | Technical identifiers, usage data | Legitimate interests |
| Customer support delivery | Contact data, support communications | Contract performance |
| Responsible gambling monitoring | Usage data, financial data, account history | Legal obligation; legitimate interests |
| Marketing & promotional communications | Contact data, preference data | Consent (opt-in) |
| Analytics & platform improvement | Usage data, cookie data | Legitimate interests |
Where processing is based on legitimate interests, rk365 has assessed that its interests are not overridden by the fundamental rights and freedoms of the data subjects concerned. Users may challenge this assessment by contacting the support team.
rk365 does not sell, rent or trade personal data to third parties for commercial purposes. Personal data may be shared in the following circumstances only:
No Sale of Personal Data: rk365 does not sell, exchange or otherwise transfer your personal data to third parties for marketing, advertising or commercial profiling purposes. Personal data shared with service providers is limited to what is strictly necessary for the relevant service to be delivered.
As an internationally operated platform, rk365 and its service providers may process and store personal data in jurisdictions other than your country of residence, including the operator's license jurisdiction and the countries in which data processors are based. Such transfers may occur to countries that do not have data protection legislation equivalent to that of your home country.
Where personal data is transferred internationally, rk365 takes reasonable steps to ensure that appropriate safeguards are in place, which may include contractual commitments to equivalent data protection standards, internal data transfer agreements or other lawful transfer mechanisms applicable in the operator's jurisdiction.
By using the Platform and providing personal data, you acknowledge and consent to the transfer, storage and processing of your personal data in jurisdictions outside Pakistan as described in this Policy.
rk365 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to applicable legal, regulatory and AML retention requirements. The following general retention principles apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus a minimum of 5 years after closure |
| KYC / identity documents | Minimum 5 years from submission, or as required by the operator's license jurisdiction |
| Transaction records | Minimum 5 years from transaction date (AML obligation) |
| Support communications | 3 years from the date of the communication |
| Technical / usage logs | 12 months from generation, unless required for an active investigation |
| Marketing preference records | Until consent is withdrawn or the account is closed |
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.
rk365 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:
Your Role in Security: You are responsible for maintaining the confidentiality of your login credentials. Never share your password with anyone, including rk365 staff. rk365 will never ask for your password via email, live chat or phone. If you suspect unauthorised access to your account, contact support immediately and use the account-lock function if available.
rk365 uses cookies and similar tracking technologies to operate core Platform functions and to improve the user experience. The following categories of cookies may be present on the Platform:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens. Required for the Platform to function. | No — essential to service |
| Functional | Remembering your language preference, display settings and recently viewed games. | Yes — via browser settings |
| Analytics | Aggregated data on page visits, session duration and feature usage, used to improve Platform performance. | Yes — via cookie consent settings |
| Marketing | Tracking which promotions you have viewed or responded to, to improve the relevance of future offers shown on-Platform. | Yes — requires active opt-in |
You can manage your cookie preferences through your browser settings or the cookie management tool available on the Platform. Disabling certain cookies may affect the functionality of the Platform. Third-party analytics providers processing data through cookies on the Platform are contractually bound to process data only in accordance with rk365's instructions and this Policy.
The Platform is strictly for adults aged 18 years or older — or the higher minimum age required by the operator's license jurisdiction. rk365 does not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in the KYC process and rk365 employs technical and procedural controls to identify and prevent account registration by minors.
If rk365 becomes aware that personal data has been collected from a person under the minimum age, that account will be closed immediately, any funds held in the account will be returned in accordance with applicable procedures, and the data will be deleted as soon as reasonably practicable.
Parents or guardians who believe that a minor may have registered on rk365 are encouraged to contact support immediately at [email protected] so that appropriate action can be taken promptly.
Adults Only: This notice does not constitute a determination that gambling is lawful for any adult in Pakistan. Adults 18+ only — or the higher minimum required by the operator/license jurisdiction. Pakistani users must satisfy themselves as to the legality of their participation independently.
Subject to applicable data protection law in the operator's license jurisdiction and any overriding legal obligations (including AML retention requirements), you have the following rights in respect of your personal data held by rk365:
You may request a copy of the personal data rk365 holds about you, along with information about how it is being processed.
You may request correction of inaccurate or incomplete personal data held by rk365. Some corrections will require supporting documentation.
You may request deletion of your personal data in certain circumstances. This right is subject to overriding legal retention obligations — AML and KYC records cannot be deleted before mandatory retention periods expire.
You may request that processing of your data be restricted while a dispute about its accuracy or the lawfulness of processing is resolved.
Where processing is carried out by automated means on the basis of consent or contract, you may request your personal data in a structured, machine-readable format.
You may object to processing carried out on the basis of legitimate interests or for direct marketing purposes. Objections to marketing communications will be honoured immediately.
To exercise any of the above rights, contact the rk365 support team at [email protected]. rk365 will respond to valid requests within a reasonable timeframe, and no later than 30 days from receipt, unless an extension is required due to the complexity of the request. We may require you to verify your identity before processing a data rights request.
No Fee for Routine Requests: rk365 does not charge a fee for routine data access or rectification requests. rk365 reserves the right to charge a reasonable administrative fee for requests that are manifestly unfounded, excessive or repetitive in nature.
rk365 may send you promotional emails, SMS notifications or in-platform messages about offers, new features and sports betting promotions — including cricket odds updates, PSL market announcements and other content relevant to Pakistani users — where you have provided explicit opt-in consent to receive such communications at the time of registration or subsequently through your account settings.
You may withdraw your consent to marketing communications at any time by:
Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, and does not affect the receipt of essential transactional communications (such as account verification emails, withdrawal confirmations or security alerts) which are sent regardless of marketing preferences.
rk365 does not share your contact details with third-party marketing companies for the purpose of direct marketing by those third parties.
rk365 is an English-language platform designed for an international audience, including users accessing the Platform from Pakistan. The following points are particularly relevant for Pakistani users:
rk365 reserves the right to update or amend this Privacy Policy at any time. Material changes — such as changes to the categories of data collected, the purposes of processing, the third parties with whom data is shared, or user rights — will be communicated to registered users via email or through a prominent notice on the Platform prior to the changes taking effect.
Non-material changes (such as formatting corrections, clarifications that do not affect your rights, or updates to contact information) may be made without prior notice. The "Last Updated" date at the top of this document reflects the date of the most recent revision.
Your continued use of the Platform following the effective date of any amendment to this Policy constitutes your acceptance of the updated terms. The current version of this Privacy Policy is always accessible at https://rk365.cam/privacy-policy.
If you have any questions, concerns or requests relating to this Privacy Policy or the manner in which rk365 processes your personal data, please contact us through the following channel:
Data Enquiries & Privacy Requests: [email protected]
Response Time: Privacy-related enquiries are typically acknowledged within 3 business days. Complex data rights requests may require up to 30 days for a full response.
Support Hours: 24/7 — English-language support, with Urdu available on request.
Subject Line Guidance: Please use the subject line "Privacy Request — [your registered email]" to help us route your enquiry to the appropriate team promptly.
For matters relating to your account terms and conditions, please refer to our Terms & Conditions. For responsible gambling tools and self-exclusion, please visit our Responsible Gambling page. For general questions about the Platform, our FAQ page may have a quick answer.
Now that you understand how rk365 handles your data, explore the rest of the platform — cricket odds, live casino, PSL markets and more — with full knowledge of your privacy rights and the protections in place.
Adults 18+ only — or the higher minimum required by the operator/license jurisdiction. Gambling involves real financial risk. Local laws may restrict gambling in Pakistan.